Hardware or software issue?
Start your troubleshooting at the
Knowledge Hub. This is often the
quickest way to a solution.
Please email TDT to request a support session.
Matlab SDK >
Constructing everything in-house, TDT knows every square micron of every product we sell. Our Tech Support team is ready to help, with advanced degrees and research experience in neuroscience and physiology.
With experience and dedication, we strive to provide you with the best practical solutions for your research.
TDT products are backed by our unique five-year warranty that includes parts and labor. Contact TDT to obtain an RMA number before returning any hardware.
Please note that all headstage, headstage adapter, and EC1/ES1 speaker warranty coverage is limited to two years. Custom manufactured hardware carries a one-year warranty on parts and labor. All other TDT System 3 products are covered for five years. Resell items carry manufacturer's warranty only.