USB Camera only shows black frames or no frames

Tech Note: TN0986
Product: Synapse
Version: All
Date Added: 2018-05-10


Third party software can block certain applications from accessing the camera.


If using Kaspersky software, follow this webpage Go to the 'Application Management' settings page, then right click on Synapse.exe → Restrictions → Trusted to add it to the 'Trusted' group.