Integration
    Customer Support

Important! Please note that 32-bit Windows XP® is our recommended operating system. 64-bit drivers are currently under development, however, TDT System 3 does NOT support 64-bit operating systems, such as Windows Vista® or 64-bit WindowsXP®, at this time. Please check back for updates on drivers in the coming months.

Known Anomalies and Tech Notes for System 3 Hardware and Software
Includes Z-Series, RX, Medusa, RP2 and RPvdsEx
Last Updated:9/08/2008

Known Anomalies & Tech Notes for System II Hardware and Software here

NeuroShare Dlls and Implementation Guide here

New! Fast Facts Guide to Connecting Multiple Headstages

New! The TDThelp file is now available as a set of two PDF Manuals: the System 3 Manual and the RPvdsEx Manual. Download both to replace the TDThelp file. Updated 06/02/08

New! The OpenEx Manual is now available as a PDF Manual. A guide to the OpenEx software suite, including OpenWorkbench, OpenController, OpenSorter, OpenBrowser, and OpenProject. (Updated 05/23/08)

New! Fast Facts available here.

ActiveX Controls - ActiveX® Reference Guide (PDF) 
New ActiveX example updates are available for use with this version of ActiveX Help and include support for MATLAB (version 5.3 and up), Visual Basic (VB6, VB2005), and VC++. Download example files here (1MB.zip).

OpenEx Software Suite

OpenEx Manual (PDF)

SpikePac Guide (PDF)  

OpenExplorer Guide (PDF)  

OpenSorter Guide (PDF)  

OpenDeveloper Manual (PDF)

Note: You can download new OpenDeveloper example MATLAB files on the System 3 Documentation Downloads page.

 

SigGen Suite

SigGenRP Guide  (PDF)

BioSigRP Guide (PDF)

SigCalRP Online Help

PDF versions of the software guide for use with System 3.

Psychoacoustic Software

SykofizX Online Help  

PsychRP Online Help

 

Our Tech Support staff offers up answers to some of the most frequently asked questions about:

Installation

RPvdsEx

OpenEx

Hardware

ActiveX®

SigGenRP

BioSigRP

 

Downloads

Our download site has all new versions of software drivers and manuals, so they are accessible, anytime you can connect to the internet. 

Software

System 3

System II

Documentation

System 3

System II

 

Warranty

TDT products are backed by our unique five-year warranty*. Warranty repairs include the cost of parts and labor. To request a repair, you must contact TDT for an RMA number before sending the product.

*Please note that the EC1 and ES1 warranty coverage is limited to two years. All other TDT System 3 products are covered for five years.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Support Staff

TDT is dedicated to providing the highest quality technical support to help you get the most out of your TDT equipment. TDT is proud of the quality of its products. Every product is carefully assembled, tested, calibrated, and retested before shipping. If you have any questions, do not hesitate to contact us. TDT employs Ph.D. level scientists to provide knowledgeable technical support.

To contact technical support

e-mail us at

support@tdt.com

You can also speak to someone on our support team by calling
1-386-462-9622 between 8:00AM and 5:00PM
(Eastern Time Zone), Monday through Friday.

 

New! Online Support Portal

Please contact TDT via telephone before initiating a support session 386-462-9622.
 


Name:
Please type your name above and
click the button to proceed.


 POWERED BY GoToAssist™   

 

 

PSP

If you need the quickest possible product support, try our Premium Support Program (PSP). With the No Down Time Guarantee, toll free number, and unlimited priority support; you'll maximize your research time!  

With TDT's No Downtime Guarantee, you will not lose valuable research time. If any TDT hardware should fail, regardless of the cause, We'll send a replacement module by next day service (to US customers, expedited service to international customers).

Unlimited Priority Technical Support - Priority technical support means that your phone call or e-mail will be answered first, usually with no wait.

Special Toll-Free Line and E-mail Address - PSP customers have access to TDT's toll-free line (U.S. & Canada) and special e-mail address for all of their technical support needs.

Automatic Software Upgrades - PSP customers will be notified of qualifying software upgrades to download from TDT's website.

PSP covers TDT System 3 equipment* in one laboratory (i.e. all systems owned by one laboratory head) for one year. 

*Please note that System 3 EC1/ES1 and all System II products are NOT covered by new or renewed PSP subscriptions. Important note for EC1/ES1 and System II Customers who have already purchased PSP. 

 

 

To contact technical sales

e-mail us at

info@tdt.com

Also, ask us about our insanely great upgrade policies
and super fantastictraining services!