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Known Anomalies and Tech Notes for System 3 Hardware and Software -
Includes Z-Series, Medusa, RPvdsEx, OpenEx and More Known Anomalies & Tech Notes for System II Hardware and Software here
System 3 Manual (16.6MB PDF), Updated 05/01/12 RPvdsEx Manual (3MB PDF) Updated 4/27/12
New!Boxed document sets now available!
Printed documents are now available in high quality, full color boxed sets that include a System 3 hardware reference, RPvdsEx circuit design reference, and software user guides. Contact sales for pricing information.
Our Tech Support staff offers up answers to some of the most frequently asked questions about:
Our download site has all new versions of software drivers and manuals, so they are accessible, anytime you can connect to the internet.
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TDT is dedicated to providing the highest quality technical support to help you get the most out of your TDT equipment. TDT is proud of the quality of its products. Every product is carefully assembled, tested, calibrated, and retested before shipping. If you have any questions, do not hesitate to contact us. TDT employs Ph.D. level scientists to provide knowledgeable technical support. To contact technical support e-mail us at You can also speak to someone on our support team by calling
New! Online Support Portal
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If you need the quickest possible product support, try our Premium Support Program (PSP). With the No Down Time Guarantee, toll free number, and unlimited priority support; you'll maximize your research time! With TDT's No Downtime Guarantee, you will not lose valuable research time. If any TDT hardware should fail, regardless of the cause, We'll send a replacement module by next day service (to US customers, expedited service to international customers). Unlimited Priority Technical Support - Priority technical support means that your phone call or e-mail will be answered first, usually with no wait. Special Toll-Free Line and E-mail Address - PSP customers have access to TDT's toll-free line (U.S. & Canada) and special e-mail address for all of their technical support needs. Automatic Software Upgrades - PSP customers will be notified of qualifying software upgrades to download from TDT's website. PSP covers TDT System 3 equipment* in one laboratory (i.e. all systems owned by one laboratory head) for one year. *Please note that cable headstages(such as the ZIF-Clip, RA16LP, RA16CH, RA16AC, etc), System 3 EC1/ES1 and all System II products are NOT covered by new or renewed PSP subscriptions. Important note for EC1/ES1 and System II Customers who have already purchased PSP. |
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To contact technical sales e-mail us at Also, ask us about our insanely great upgrade policies
TDT products are backed by our unique five-year warranty*. Warranty repairs include the cost of parts and labor. To request a repair, you must contact TDT for an RMA number before sending the product. *Please note that the EC1 and ES1 warranty coverage is limited to two years. All other TDT System 3 products are covered for five years.
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